The past year has been one of transformation, innovation, and growth, and we couldn’t be more excited! We exchanged ideas, forged new partnerships, and maintained our commitment to delivering progressive solutions for short-term and residential property managers.
While we attended dynamic industry events and collaborated on important initiatives, we always kept sight of the goal: streamlining operations for our customers and ensuring they receive the support, resources, and tools needed to scale their businesses.
Poised to be just as productive in 2025, we reflect on 2024 milestones: highlighting our contributions and shaping a future marked by ingenuity and progress.
Exciting New Partnerships
We’re always eager to introduce new features and integrations to help tackle critical challenges property managers face. Here are a few key partnerships paving the way for more efficient and transformative property management processes.
Our integration with igloohome highlights a shared commitment to smart, secure, and convenient property management solutions. A leader in smart access, igloohome offers tools like padlocks, lock boxes, and smart door locks, seamlessly integrating with property management software and vacation rental platforms. This collaboration benefits users with enhanced security and the ability to manage properties with the utmost efficiency.
Our integration with Guesty, an industry-leading property management platform, merges Guesty’s powerful tools for managing listings, reservations, and accounting with BeHome247’s robust operations and smart device management platform. Providing seamless user experiences and automating housekeeping and maintenance tasks, vendor management, and smart home controls, BeHome247 and Guesty continue to deliver solutions that create stellar guest experiences.
Other powerful integrations that drive operational excellence include:
- Stripe – a payment automation platform designed to streamline financial transactions, automate payment processes, and simplify upsells, including gap nights and upgrades.
- CiiRUS – a comprehensive property management system featuring powerful tools, including reservation and channel management, website development, and trust accounting.
- RemoteLock – an enterprise-grade access control system designed to manage multiple doors across various property types, including vacation rentals and multifamily buildings.
Feature Releases and Updates
This past year also saw the launch of several innovative products that have already made notable impacts. Our native Guest Connect App, available for iOS and Android, has significantly enhanced guest engagement and upselling opportunities. Thermostats and lock scheduling APIs are revolutionizing property management processes with advanced automation, while radio frequency identification (RFID) access offers simple and secure property access options.
BeHome247 also selected new partners for background and ID screening, enhancing security and improving prospects’ experiences. While CRS provides access to comprehensive credit data to expedite background screening, IDScan.net helps prevent fraud with products for scanning, authenticating, and verifying IDs.
We’re getting incredible feedback from customers, including a residential client achieving over 5,000 installs, hosting 58,000 self-guided tours, and earning a 4.43/5 prospect satisfaction index. Additionally, two of our clients reported our Smart Home Software Development Kit (SDK) empowers apps used by over 30,000+ residential users. Peter Gudmundsson, BeHome247 CEO, highlighted another remarkable achievement in the 2024 SFR Technology & Operations Report:
“One of our SFR clients with fewer than 3,000 units installed was able to avoid 81 potential squatter situations by evicting trespasser-occupants over a two-month period before they were able to attain squatter status that would have made eviction very expensive.”
With our customers at the heart of everything we do, we continue to deliver solutions with meaningful impact—and the results speak for themselves.
BeHome247 News
Other significant accomplishments defined the year and demonstrated BeHome247’s dedication to innovation and excellence in property management.
We launched an insightful Guest Journey White Paper detailing specifics on how property managers can elevate guest experiences. Lino Maldonado, BeHome247 President, brought innovation to the forefront during his appearance on the Alex and Annie Vacation Rental Podcast, while Peter Gudmundsson discussed the transformative role of technology in property management on the Deal Flow podcast.
We achieved SOC2 Compliance, solidifying our commitment to data security and operational excellence. We were also selected as the Preferred PMI Partner for Short-Term Rentals and are excited to offer franchisees advanced tools and features so they can deliver exceptional guest experiences. The 2024 SFR Technology & Operations Report offered a visionary analysis of single-family rentals (SFR) operations management, and with the integration of Adobe DocuSign, we’re streamlining workflows like never before.
It’s been a year to remember, filled with achievements that propel the industry forward!
Support and Dedication
Finding continual and quality support can be a major pain point when onboarding, managing, and growing a tech stack. BeHome247 prides itself on support and hospitality and is excited to share the impact that continues to set BeHome247 apart from competitors in the market.
This year, BeHome247 proudly saw a reduction in support outreach tickets. This is a testament to the focused implementation strategy of guiding new customers throughout their onboarding experience with a strategic focus based on the BeHome247 platform features in use for the customer’s property management needs.
“We know how important the onboarding process is to the success of the platform, and we are also very aware of how challenging migrating and managing new tech platforms can be. Our team is well-versed and dedicated to ensure customers have confidence in using BeHome247 to best enhance their property management operations. From day one of onboarding and throughout the entire customers journey, you can connect with the BeHome247 team.
We are rolling out an incredible learning management tool in 2025 that will make onboarding and continuing education on the BeHome247 platform that much easier to consume and share with your growing teams and rotating vendors. The BeHome247 goal is always to help streamline processes and give you and your team back time. This holds true in onboarding, implementing, and throughout the customers’ journey as they scale – we’ve got you!” ~ Ali Lauria, Director of Operations | BeHome247
Industry Trends
As a leader in #proptech, BeHome247 has kept a pulse on the trends affecting the trajectory of the vacation rental industry. Here are a few things we noted:
Safe accommodations and security remain a top priority, and it’s more important than ever to implement reliable solutions that protect guests and property owner investments. Smart devices offer additional protection, convenience, and comfort, and automation continues to reduce operational complexities and drive efficiency. As guests and residents increasingly prioritize eco-friendly options, properties that incorporate sustainable features are in demand, as are personalized experiences and tailoring guest services to create unforgettable stays.
As we look to 2025, we will remain vigilant in addressing evolving needs, ensuring our solutions align with industry trends and customer priorities.
Connecting and Learning
BeHome247 expanded its global reach in 2024, participating in several international events. These engagements reinforced our commitment to industry leadership and innovation and presented opportunities to make valuable connections across the globe. Here are a few highlights:
International Events
- CanStays Rental Alliance | Alberta, Canada: Lino Maldonado joined the panel to discuss leveraging processes and technology to support and protect guests, owners, and the community.
- Scale Show and Book Direct Show | Barcelona, Spain: BeHome247 served as a headline sponsor, with Maldonado sharing expert insights on streamlining short-term rental operations for scalability.
Domestic Events
- IMN Single Family Rental Forum (East) | Miami, Florida: We survived the heat wave, made some great connections at this incredible event, and shared our SFR Technology & Operations Report with attendees through the event’s networking app and homepage.
- PMI Summit 2024 | Snowbird, Utah: As a platinum sponsor and the preferred partner for the PMI short-term rental division, BeHome247 highlighted its integrations and partnerships with an exciting giveaway featuring top-tier products, including a BeHome247 Controller, an EV charger from OK2Charge, advanced lock systems from igloohome, and a 50” TV from LG.
- Blueprint | Las Vegas, Nevada – Peter Gudmundsson joined the panel to discuss all things build to rent, including which locations are attractive for development, how operations differ from larger single-family rental (SFR) and multi-family (MF) asset classes, and what challenges they bring to technology vendors and platforms.
- VRMA International 2024 | Las Vegas, NV: We had a fabulous time networking with industry leaders and participated in another giveaway with donations from BeHome247, igloohome, dormakaba, OK2Charge, and Yale.
- Data and Revenue Management (DARM) Conference | Sandestin, FL: We were excited to see friends and colleagues in the panhandle and happy to co-host happy hour with Guesty, Hometogo, Pricelabs, and LG, providing a collaborative networking space for attendees.
Looking Forward: What’s Next for BeHome247
Reflecting on this remarkable year, we now focus on what lies ahead. As we continue to deliver innovative solutions that redefine the property management experience, we look forward to streamlining operations, supporting our customers, and helping them scale their businesses for future growth.
Here’s to sparking new ideas, driving change, and reaching new heights in 2025!
