Are you looking for a better way to manage your resort? Property management software for resorts can help you save time, cut costs, and improve the guest experience.
As a resort owner or property manager, you have to stay on top of reservations, guest communication, housekeeping, maintenance, billing, payments, and more. Manually managing everything can be time-consuming and frustrating. Plus, manual property management makes it easy to forget things, resulting in mix-ups (like double booking) that ruin the guest experience.
If you want to take back your time, create an outstanding guest experience, and get glowing reviews that ensure you’re always fully booked, you need resort management software. This software can streamline your workflow, automate administrative tasks, and more to help you wow guests.
Wondering which resort management system is right for you? We’ve compiled the top 8 resort management software options to help you make the right decision. Before diving into your options, let’s take a look at what resort property management software is.
Table of Contents:
- What is resort management software?
- How does property management software for resorts work?
- What are the benefits of resort management systems?
- What features should you look for in resort management software?
- What is the best property management software for resorts?
- BeHome247
- Cloudbeds
- eZee Absolute
- innRoad
- Little Hotelier
- Maestro
- Mews
- WebRezPro
What is resort management software?
A resort property management system (PMS) helps you manage front desk and back office operations in one place. You can manage listings, rate changes, reservations, guest communication, housekeeping scheduling, maintenance, billing, payments, vendors, and more from your resort management software.
Everything being in one place helps you streamline your workflow for greater efficiency. Many resort management systems (RMS) also have automation. With automation, this software can handle tedious administrative tasks (like syncing calendars) for you. Plus, automation can ensure nothing falls through the cracks – improving the guest experience.
The right resort management software should have both front desk and back office functions on the same platform. However, many resort management systems are point solutions. So, they only handle one aspect of resort operations (like reservations or bookings). If you want tech to manage other tasks (like housekeeping scheduling), you have to adopt another solution.
Having multiple point solutions can be difficult for you or your team to use (not to mention expensive). Instead of point solutions, you should look for a complete resort property management platform. That way, you have everything you need to manage your resort in one place – improving efficiency and cutting costs.
How does property management software for resorts work?
Resort management software works by connecting to your listings and any tech you use to manage operations. In terms of listings, hotel management software can collect real-time listing information, manage direct bookings, and connect to any listing sites you use. Once a room is booked, the software can automatically sync the booking with your calendar.
After a guest books a room, resort management software can send welcome messages, answer questions, facilitate check-in and check-out, make sure the room is ready on time, process guest payments, and more. Depending on your resort management system, guests can unlock rooms, access amenities, and get property information with a smartphone app.
In terms of operations, resort management systems can automatically schedule housekeeping, maintenance, and inspections for you. This software can also send automated reminders to keep everyone on schedule.
Additionally, resort management software can integrate with your entire tech stack to analyze operational data and generate reports. These reports can help you spot areas to improve efficiency and cut costs. So, you can make smarter decisions for your resort property.
What are the benefits of resort management systems?
You might be wondering why you should use resort management software. Here are some of the top reasons to use property management software for resorts:
Increase efficiency
One reason to use resort management software is that it reduces work for you and your team. Manually managing your resort means spending time on tedious administrative tasks like listing rooms on multiple sites, syncing calendars, scheduling housekeeping, responding to guest messages, and more. This administration can suck up hours every week.
With resort management software, you and your team no longer have to do these tedious tasks. Instead, the software can automatically handle everything. This frees you and your team up to focus on higher-value tasks (like creating a great guest experience) to generate more revenue.
Reduce expenses
Resort management software can also help you cut costs. You need a whole team to manage every aspect of your hospitality business. Without enough staff, important tasks (like cleaning rooms between guests) can slip through the cracks – resulting in bad reviews.
With property management software for resorts, you no longer need as many team members. That’s because the software can automate many administrative tasks – like check-in/out, scheduling, and guest communication. Having less staff can help you reduce expenses to make your property more profitable.
Improve business intelligence
Along with cutting costs, a resort management system can help you make better business decisions. What marketing strategies, guest experience tools, vendors, and other business choices you make can be the difference between a fully booked and struggling resort. However, it can be challenging to find and interpret the data needed to make the best decisions.
Resort management software can collect and analyze data across your property and tech tools. This software can then generate easy-to-understand reports that help you spot opportunities to reduce expenses and increase revenue. That way, you can make the right decisions to boost resort profitability.
Create a better guest experience
When guests go on a vacation, they want a stress-free experience. However, checking in and out, getting questions answered, having their rooms cleaned, accessing amenities, and more can be difficult and frustrating if you manually manage operations.
To create a streamlined guest experience, you need resort management software. The right resort management system will have a mobile app that makes it easy for guests to do everything they need. Plus, this software can automate scheduling to eliminate double booking and ensure all rooms are cleaned on time – resulting in a great guest experience.
What features should you look for in resort management software?
While resort management systems have a lot of benefits, it’s important to choose the right one. Without the right features, a resort management platform will do little for your property. Here are the top features to look for to maximize the benefits you could see:
Comprehensive
One essential feature to look for in resort management software is that it’s comprehensive. Some solutions only help with the front desks. Others only manage the back office. Choosing resort management software that only handles one aspect of operations can limit efficiency, increase costs, and create a disjointed guest experience.
So, it’s important to look for an end-to-end resort property management platform. It should have a wide range of features, including:
- Reservation system/rate management
- Channel management
- Automated check-in/out
- Guest messaging/mobile app
- Housekeeping/maintenance/inspection scheduling
- Vendor management
- Automated scheduling reminders
- Payment processing
- Device management
Automation
Another key feature your resort management system should have is automation. With automation, this software can streamline your workflow and reduce your workload by handling administrative tasks (like scheduling and guest communication) for you. Software without automation does little to improve efficiency over manual management.
As such, you should choose resort property management software that automates your workflow across all aspects of operations.
Integration
Along with automation, your resort management software should have wide integration. While a comprehensive property management platform will handle most aspects of operations, you’ll likely still need other tech. For example, your property might have smart devices that need to connect to your property management system to work.
So, it’s important to choose resort management software with wide device integration. That way, you can continue to use existing smart devices on your new platform. Plus, your resort/ hotel property management software should integrate with other software you use (like booking sites). This integration helps data flow seamlessly between third-party software and your property management system – increasing efficiency and reducing your workload.
User-friendly
You should also look for user-friendly resort management software. A resort management system might have top-of-the-line features. But, if it’s hard to use, none of those features will matter because your team and guests won’t use it.
When choosing a resort management system, you should look for features that make it user-friendly – like being cloud-based, having a simple user interface, and compiling data into easy-to-understand dashboards. These user-friendly features can help you and your team get the most out of your resort management software.
What is the best property management software for resorts?
You know some key features to look for in resort management software. Now, it’s time to find the right one for you. Here are the top 8 resort management systems:
1. BeHome247
Top features:
- End-to-end platform
- Wide integration
- Middleware for legacy tech
- Guest app
- Responsive customer support
BeHome247 is a property management and smart home platform for resort/hospitality, vacation rental, multifamily, and single family properties. Because of its easy-to-use and comprehensive platform with wide integration and automation, BeHome247 is the best resort management software.
With BeHome247’s platform, you can manage every aspect of resort/hotel operations, communication, and the guest experience from one application. BeHome24’s cloud-based platform automates all of your day-to-day operations – like booking management, check-in/out, guest communication, housekeeping scheduling, maintenance, inspections, billing/payment, reminders, and more.
In addition to being an end-to-end platform, BeHome247 also has middleware capabilities. With BeHome247, you can continue to use legacy tech – while adding new features (like EV charging). BeHome247 also offers wide device and software integration. So, you don’t have to change any devices or software (like booking websites) that work for you.
Along with automation and middleware capabilities, BeHome247 also provides enterprise reporting functionality. BeHome247’s reporting capabilities can help you find opportunities to save time and money while increasing revenue streams.
Final word: BeHome247 is the best resort management software for most owners and property managers due to its comprehensiveness, ease of use, automation, and wide integration.
2. Cloudbeds
Top Features:
- Drag and drop calendar
- Reporting
- Payment processing
Cloudbeds is a property and channel management platform for independent hotels, resorts, B&Bs, and other hospitality properties. If you’re a resort/hotel chain, Cloudbeds won’t work for you. As a channel manager, Cloudbeds connects with popular listing sites like Expedia. While Cloudbeds integrates with some listing sites, it has limited integration with other software and smart devices. In terms of property management, Cloudbeds has features like rate management, drag and drop calendar, credit card processing, and a website builder.
Final word: If you’re looking for resort management software exclusively for independent hospitality properties without wide integration, Cloudbeds could work for you.
3. eZee Absolute
Top Features:
- Guest self-service portal
- CRM
- Maintenance management
eZee Absolute is a property management software solution for hospitality properties like resorts and hotels. Along with hospitality management, eZee Absolute is also a channel manager that connects to travel agencies and listing sites like Booking.com. Despite listing site integrations, eZee Absolute doesn’t have wide device integration. If you have existing smart devices (like locks or thermostats), you might have to change them to use eZee Absolute. For its property management solution, eZee Absolute has features like a reservation center, email marketing, payment processing, housekeeping, a mobile app, and reporting.
Final word: If you’re looking for a resort management system that works for most resort sizes but lacks integration, eZee Absolute could be a good option.
4. innRoad
Top Features:
- Surge alerts
- Customized booking engine
- Automatic inventory management
innRoad is a property management platform for resorts, hotels, inns, campgrounds, and other hospitality properties. Its hotel property management system has features like reservation management, customized rates, booking website, housekeeping, and reporting. While innRoad has some front desk features, its main focus is on back office operations. innRoad also has channel management and payment processing functionality. Although innRoad has channel integrations (like with OTAs), it has few device or other software integrations. If you use legacy software, you likely won’t be able to continue using it with innRoad.
Final word: If you’re looking for resort management software and don’t need robust front office capabilities, innRoad could work for you.
5. Little Hotelier
Top Features:
- Mobile app
- Automated guest communication
- Contactless payment processing
Little Hotelier provides property management solutions to small hotels, resorts, vacation rentals, and other small accommodation providers. Specifically designed for small properties, Little Hotelier won’t work for larger portfolios. In terms of property management tools, Little Hotelier has features like housekeeping scheduling, a central reservation calendar, reporting, payment processing, and a website builder. Little Hotelier also has a channel manager, integrating with sites like Airbnb. However, it offers little integration with smart devices, which can cause issues if you already have keyless entry systems or smart thermostats.
Final word: If you’re looking for property management for your small resort and don’t mind a lack of integration, Little Hotelier could be a good option.
6. Maestro
Top Features:
- Online booking system
- Mobile check-in
- Occupancy reporting
Maestro is a resort/hotel management solution. While Maestro can work for properties of all sizes, it works best for large multi-property portfolios. It offers both cloud and on-premise options. Cloud-based software is often more user-friendly. If you accidentally choose the on-premise option, Maestro could be difficult to use. Maestro’s property management features include housekeeping scheduling, reporting, guest engagement, mobile check-in, loyalty program management, and payment processing. Along with property management, Maestro also provides channel management and integrates with some third-party software providers.
Final word: If you’re looking for resort property management for large resorts that isn’t guaranteed to be cloud-based/easy-to-use, Maestro could work for you.
7. Mews
Top Features:
- Revenue management
- Upselling capabilities
- Self-service kiosk
Mews offers property management solutions to independent and group hospitality properties, like hotels or resorts. With a focus on serving modern hoteliers, Mews doesn’t work with most legacy tech. So, if you want to continue using any legacy technology, you should look for a different solution. Mews’ property management offering focuses on automating operations, creating a guest journey, processing payments, and providing business intelligence. In terms of features, Mews has capabilities like revenue management, an open API, housekeeping, task coordination, a booking engine, and one-click payment processing.
Final word: If you’re looking for a resort management system and don’t need legacy technology integration, Mews could be a good option.
8. WebRezPro
Top Features:
- Rate management
- Housekeeping checklists
- Group invoicing
WebRezPro has property management offerings for hospitality properties of all sizes, including hotels, resorts, inns, hostels, and campgrounds. It is a cloud-based SaaS solution and has both front desk and back office features. For the front desk, WebRezPro has features like contactless check-in, point of sale system, and an online booking engine. In terms of back office operations, WebRezPro has features like accounting, housekeeping zones, and performance reporting. While WebRezPro integrates with companies like payment processing and listing sites, it doesn’t offer direct device management. If you want to control smart devices at your resort, you’ll need to add another tech solution.
Final word: If you’re looking for resort management software without device management, WebRezPro could work for you.
Conclusion
Resort management software can help you increase operational efficiency, cut costs, and create an outstanding guest experience. However, it’s important to choose the right resort management system. By looking for top features like comprehensiveness, automation, integration, and ease of use, you’re sure to find the right property management software for your resort.
All 8 resort management software picks can meet some of your needs. But, if you’re looking for the best option, BeHome247 is the way to go. BeHome247’s cloud-based platform is comprehensive, easy-to-use, has wide integration, and can automate your day-to-day operations. Along with property management capabilities, BeHome247 also offers device management functionality (unlike other options).
Snag your BeHome247 demo today to start increasing efficiency and revenue at your resort.
