How to Empower Property Management Teams with Automation

In the realm of property management, automation continues to emerge as a game-changer, reshaping the operational landscape for property management teams of all types and sizes. And as #proptech continues to offer innovative tools and platforms, those jumping on board notice a few things. Automation doesn’t just empower team members to excel in their roles; it heightens team productivity, drives growth, and helps redefine customer service.

Automation is revolutionizing the way property management teams operate. 

The impact is vast and profound and transcends mere efficiency; it’s about enhancing communication, fostering innovation, cultivating effective teams, and driving collaborative efforts. If you’re looking for a way to help your teams minimize costs, optimize operations, and maximize occupancy, embracing property management automation solutions might be the ticket to long-term success.

Enhance Communication

Effective communication is at the core of any well-established property management team. And it isn’t just verbal interaction; it encompasses using various tools and platforms to convey information accurately and efficiently. Paramount for seamless operations, swift resolution of issues, and exceptional guest experiences, this comprehensive approach puts the guest and resident at the forefront.

Property management automation tools do more than streamline communication processes with vendors, guests, residents, and support staff. Automation offers real-time alerts, remote access management, and enhanced property security while ensuring all parties are up to speed on tasks, deadlines, and updates.

Here are just a few ways your property management teams can utilize automation for effective communication:

Guest and Resident Messaging

Use automation to customize and automate pre-arrival, check-in, and check-out messages for guests and move-in and move-out messages for residents. Create an in-app digital concierge experience with essential information, monetize early check-in and late check-out requests, and expand revenue streams by automatically identifying and selling ‘gap nights.’

Task Management

Incorporate workflow automation tools to streamline processes by assigning, prioritizing, and tracking recurring routine and time-sensitive tasks. With the extra time, property management teams can shift to building relationships with guests, residents, owners, and stakeholders.


Assign cleaning duties based on predefined schedules, property occupancy, or unique requirements, ensuring even distribution of tasks among housekeeping staff. Utilize standardized digital checklists to automate completed cleaning tasks, streamline the inspection process, and flag deficiencies. 

Maintenance and Work Orders

Implement automated systems for guests and tenants to submit online maintenance requests, assign tasks to the maintenance team, schedule appointments, and automatically update all parties on task statuses.

Whether addressing guest and resident inquiries promptly, coordinating maintenance tasks, or managing housekeeping staff, utilizing automation to enhance communication ensures your teams stay informed and empowered to deliver top-notch service.

Foster Innovation

Leveraging cutting-edge technologies enhances operations and provides property management teams with the tools to address challenges, including changing market demands. Guests and residents today prefer digital communication, self-service options, and personalized experiences. If you’re not offering these services, they may go elsewhere. Smart technology, automation tools, and other innovative solutions are no longer a choice but a necessity and a key differentiator that sets apart exceptional service providers. Here are a few innovations redefining the industry:

Dynamic contracts allow prospects to visit properties with custom access, apply online, e-sign a customized lease, finalize the agreement, and receive access codes in minutes. Reducing administrative burdens and simplifying procedures, the process also offers prospects a seamless experience. Incorporating sensors to monitor equipment, utilities, and structural elements alerts teams of potential issues before they become significant problems, and self-guided tours provide a convenient experience for prospects, allowing them to explore properties at their own pace. 

You can even use automation when scheduling preventative maintenance to reduce downtime or monitor access control systems remotely. No matter how you implement it, one thing’s sure. Property managers committed to innovation are not just keeping pace but positioning themselves to leap ahead in the industry, paving the way for sustained growth and success.

Cultivate Effective Teams

Cultivating effective property management teams begins with the right tools, and automation stands out as a transformative force reshaping how teams operate. Once you start automating workflows, you’ll see how easy it is to streamline processes like data entry, documentation, and communication. With fewer errors and inconsistencies, property management teams can spend more time cultivating relationships with guests, residents, and fellow team members.

As automated systems collect and analyze data related to property performance, guest and tenant preferences, and maintenance needs, teams can make strategic decisions backed by data. They can also clearly identify bottlenecks and refine processes and strategies as necessary. When everyone involved is motivated to adapt, innovate, and excel, the culture is driven by a shared desire for continuous improvement.

Drive Collaborative Efforts

Repetitious, mundane tasks don’t necessarily foster a collaborative environment. Inundated with administrative details, property management teams struggle to learn from one another’s experiences or share valuable knowledge. At first glance, it may seem counterintuitive to incorporate automation. After all, automation is about eliminating excess, while collaborating is about bringing people together. 

But here’s the twist: when automation handles the repetitive tasks, it gives time for teams to focus on working together, encouraging closer collaboration among team members. Streamlining processes with property management automation ensures coordinated efforts across different departments, resulting in a more synchronized and productive property management ecosystem. 

How BeHome247 Can Help

Interested in empowering your property management teams with automation? It all starts with the right technology. Look to BeHome247’s property management automation tools to help with work order management, self-guided tours, housekeeping, maintenance, and more! Schedule a demo today and check out our Resources Hub for additional property management tips!

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