As we wrap up another transformative year, one message is crystal clear: we are growing, adapting to change, and innovating faster than ever. Despite some whispers, the real story inside our walls has been one of accelerated growth, product evolution, and deepened customer commitment. From expanding our footprint in the multifamily property rental space to building operational efficiency tools that boost scalable excellence, we’ve spent 2025 helping property teams work smarter, not harder. And as we prepare for an ambitious 2026, one thing is certain, our momentum is only accelerating.
Product Innovation That Sets the Pace for the Industry
Scattered Site Operational Control:
This year, our product ecosystem continued to evolve, especially as we expanded into the multifamily market. Creating a true solution for full operational control throughout scattered sites has been a challenge in the market for quite some time, but the BeHome247 Development team loves a challenge – and they always deliver!
In early 2025 we soft launched into a hard market with the new BeHome247 access control management solution, NEXO, and it has had a significant, positive impact! In a recent project we were able to successfully align operations for both Short-term Rental and Multifamily rental properties in one unified dashboard. This diverse portfolio consists of four buildings, 303 total units, 22 common area access points (grills/restaurant, maintenance shop, pools, and laundry) all securely managed from a centralized BeHome247 dashboard. The BeHome247 access control management software, NEXO, allows for groups, zones, and access points to grant or revoke access in a few clicks – you’re welcome ;). Operators have a single command center for every lock, credential, and connected device across scattered buildings – no matter the property rental industry. This innovative access control solution provides unmatched visibility, faster troubleshooting, and greater security control, all from one intuitive dashboard for property management.
A true safe and secure scattered site management platform is here and powered by BeHome247. Reach out to learn more about our scattered site management solutions!
Self-Guided Touring Advancements:
BeHome247’s secure self-guided tours need no introduction, but we’ll paint you a picture of the progress in 2025 and note the new bells and whistles installed. BeHome247 proudly powered 153K self-guided tours (93% increase YOY) throughout the Residential industry and we found the most popular touring times were between 4:00pm-6:00pm.
As always, we develop property rental solutions based on real customer feedback and needs. In our newly released, refreshed self-guided tour interface, now offers Google-based single sign-on (SSO), single click add tour event to calendar, and operators have the option for single ID verification – this solution serves to support a prospective renter who is touring multiple properties in a given time frame.
Powering Smarter Short-Term Rental Operations:
Linen & Consumables Management
We elevated our fan favorite Linen Module to better allow teams to manage, forecast, and report on linens and consumables by category and unit count, all in one place. And to further streamline linen operations, we launched Custom Linen Tags, making it easy to standardize inventory tracking. Teams can now generate printable linen tag PDFs that capture key inventory details and export them for use across properties.
Enhanced Reservation Details
New reservation fields were released to better align and capture essential booking details. These enhancements allow teams better flexibility giving them the ability to tailor messages based off of additional reservation information.
These advancements make our platform smarter, faster, and push scalability for you and your properties. We’re setting the stage for new enhancements and features to launch in 2026 – stay tuned!
Leadership Strengthening Our Next Chapter
In an industry as dynamic as property-rental operations, growth isn’t just about building better software, it’s about having the right people guiding the way. This year, we’re proud to recognize the exceptional leadership that has helped us stay focused, innovative, and resilient.
We’re especially excited to announce the promotion of Ali Lauria to Chief Operating Officer! Her impact on our organization has been both deep and far-reaching, strengthening our operational foundations and championing customer-centric innovation. Throughout moments of rapid change, she has kept our teams steady, aligned, and inspired. As COO, Lauria will continue to drive our evolution to ensure we remain a trusted partner for property-rental operators and a leader in delivering smart, intuitive operational solutions.
We also welcomed Mitch Young, Chief Revenue Officer, to the BeHome247 leadership team! With 13 years of experience in technology partnerships and leadership across restaurant technology, fintech, cybersecurity, and HR tech, along with more than a decade of nonprofit leadership, Young brings a diverse background spanning sales, strategic partnerships, and consulting. Young’s influence is already shaping our product direction, elevating our operational discipline, and strengthening our long-term strategic focus.
With our evolving leadership in place, we’re positioned to expand faster, innovate into new markets, and will continue to elevate the customer experience across hospitality and residential environments.
Performance Metrics: A Year in Automation & Efficiency
2025 was a lively year across nearly every operational category. Our customers are leaning into automation, and the results highlight how BeHome247 fuels growth with powerful operational efficiency tools.
- Zero-touch Access Events for Maintenance Work Orders: 46% increase YOY of tasks completed
- Self-Guided Tours Powered by BeHome247:93% increase YOY in self-guided tours powered by BeHome247
- Most popular touring times: 6:00pm, 5:00pm, 4:00pm
- Most common words in Self-Guided Tour Reviews: Loved, Easy, Liked, Secure, Amazing!
- Loved was used in over 17% of reviews (“easy” coming in close second).
- “Absolutely loved this house! Can’t wait to apply! Simplest self touring app to gain access inside the homes that we were scheduled to view, easier than any other that I have ever used from any other website.” – Amanda W.
- “Loved the home and how easy and secure it was to get inside. – Bethany B.
- Loved was used in over 17% of reviews (“easy” coming in close second).
- Automated, Unique smart lock codes generated: 270,000 vendor, emergency, owner, one-shot, long term codes were generated. Ensuring property managers have visibility, security, and documentation into all access events.
- Contracts Completed – 82% of sent contracts were fully completed with BeHome247 automated solutions
These numbers reflect the real impact of automation across our customer ecosystem! BeHome247 is creating more efficiency, more revenue opportunities, stronger guest and resident experiences, and less manual work for onsite teams.
Implementation, Training, and Launch – Ensuring Success Beyond the Sale
An exceptional onboarding experience has always been part of our DNA, and this year is no different as we continue to provide white-glove onboarding with strategic implementation plans, dedicated account managers, and built new learning resources to ensure onboarding so new team members can learn the platform in a self paced set up – enhancing retention and flexibility for you and your team.
Whether activating new buildings, aligning new integrations, or troubleshooting access workflows, our customers continue to experience a higher standard of support each year. We’re proudly shouting out BeHome247’s 2025 CST score of 9.2!
Installation & Connectivity Commitment. Quality Starts on Day One
A great product can only be great if it’s up and running correctly, and we are proud to offer full service implementation plans tailored to your needs. We are continually striving to make the installation process more efficient, so as we grow so has our network of trained and certified lock installation partners across the United States, strengthening our deployment capabilities and ensuring consistency in quality.
From beginning to end, we prioritize connectivity and reliability, confirming that every device is fully operational before fully handing over the reins to your team. This commitment guarantees that property teams can hit the ground running, with confidence that the system will function as intended and integrate seamlessly into daily operations.
“Having a knowledgeable, professional, and helpful person like Larry on-site during implementation and installation was a lifesaver. He went above and beyond to keep the project moving and was committed to our success. We had a complex installation with several hurdles along the way and having someone onsite throughout was an unexpected bonus from the BeHome247 team.”
– Adam Sushoreba, Systems Manager | Bluefin Bay Family of Resorts
“Emma Koen is patient and very smart. She navigates my needs with grace and also finesse. You are lucky she is on your team!”
Regina Samy, Executive Director, Housing and Campus Living | Raider Village
By focusing on installation quality and connectivity, we set the stage for everything that comes next, including our white-glove onboarding and support, so your team can maximize efficiency without delays or technical setbacks.
Learning Management System: Training That Saves Teams Hours
Early in 2025, we launched BeHome247 Academy, our short term rental Learning Management System, a milestone that reshaped how teams onboard new staff and adopt new features. A system that is accessible 24/7.
“It is an easy and complete way to train new employees and vendors while still being an ongoing reference point. It covers all of the general operations and gives operators the opportunity to start with a solid baseline and continue training on business specific nuances.”
Kalena Turner, Director of Operations | Hodnett Cooper Vacation Rentals
BeHome247 Academy provides step-by-step modules that help short term rental property teams learn our platform and reduce training hours. Customers have shared that the LMS has:
- Shortened onboarding time
- Improved staff confidence
- Reduced calls to support
- Helped standardize operations across teams and properties
Our onboarding plans vary and are tailored depending on size of portfolio, complexity of implementation, and other unique needs. BeHome247 Academy isn’t a replacement for the human touch and support that BeHome247 is known for, but it is an extension of our training tools – made for your team to learn on their own time parallel to the onboarding plan! It has quickly become one of the most-loved tools in our training ecosystem, and it’s just the beginning as we will continue to listen to customers and the evolving needs of the industry.
Partnerships & Integrations: Elevating Operational Efficiency
Across the Vacation Rental and Short-Term Property Management industry it has been a year of change and new beginnings! As Casago acquired Vacasa and later named Guesty their preferred PMS, we are proud of the commitment we have with our integration partners and the strategically aligned development road map that runs parallel to elevate operational efficiencies and guest experiences. As InHabit made the announcement to sunset LMPM, our account managers have been strategically supporting smooth transitions to new preferred PMS platforms that are integrated with BeHome247. Also turning heads, is the launch of Stakeholders Vacation Rentals(SHVR), a new alliance on the scene with well known veteran industry leaders aimed to preserve property management company (PMC’s) brands and independence while providing big company resources for scalable growth. SHVR has everyone’s ears and we too are eager to see their impact on the evolving short term rental industry.
The Residential Property Management industry headlines have been making waves as well and we’re pleased to share how BeHome247 solutions benefit operations throughout market shifts – left, right, and center.
Reported by Rentometer Mid-Year Report 2025 “Vacancy rates for single-family rentals hit around 6.3% in early 2025”
Not a vibrant data point for SFR property managers, but we’re proud to offer solid solutions in accelerating turn times and narrowing vacancy rates – securely and without adding head count to your operations. A large SFR Operator using the BeHome247 self-guided touring software reported their operations have been given more visibility without the need to be onsite showing and leasing vacant units. While we can’t control the market, BeHome247 brings visibility into your operations to help reduce operation costs.
With the BeHome247 x dormakaba Integration partnership we were able to implement over 1,500 EVO smart locks in 2025. Our strategic implementation plans guide the hardware purchasing process to ensure compatibility in connectivity. We aim to get property managers set up and connected to the BeHome247 dashboard quickly, so you can take full control of your operations faster than ever.
Not all properties are created equal, as all property managers know, but we truly pride ourselves on our relationships with strategic partners and the continued knowledge we gain as new challenges arise. We were excited to offer a quick access control solution to a historic home in the Blue Ridge Mountains with our trusted friends at igloo! The igloo Keybox 3E was the perfect smart lock solution to an architectural beauty in a rural area – ensuring security and centralizing access control along with the rest of their various smart lock solutions in one BeHome247 dashboard. Our team is knowledgeable and dedicated to helping you find the best solutions for your property needs – it’s that simple!
BeHome247 runs on the front end of integrations and and often, if not always, we’re behind the scenes strengthening and enhancing operational efficiency tools as our partnerships evolve for further. Our advanced API ecosystem helps property teams optimize processes, increase efficiency, and improve resident and guest experiences, and we have significant updates planned for 2026 across the short-term and long-term residential markets.
Built for What Comes Next
This year, we expanded our capabilities, strengthened our core technologies, and laid the groundwork for new platform features that will redefine how properties rentals operate.
We aren’t slowing down.
We aren’t stepping back.
We’re scaling up – with more energy, more innovation, and more customer-first thinking than ever before.
Looking Ahead to 2026: Innovation on the Horizon
2026 will bring some of our most ambitious advancements yet. We’re developing:
- More powerful centralized device management tools
- New automation features for hospitality, residential, and…more!
- Enhanced analytics and reporting on smart devices
- Expanded integrations and partnerships
- Smarter workflows powered by advanced automation
Our mission remains the same: deliver world-class property rental technology that unlocks efficiency, elevates experiences, and empowers teams across every type of property
To our customers, partners, and team, thank you for your trust and collaboration throughout this transformative year. We are energized, inspired, and ready to continually evolve with the property rental industry!
